Returns & Exchanges
At Candyskin, we offer a straightforward return and exchange policy for your convenience.
- Return Window: You can return items within 10 days of delivery if you are not fully satisfied.
- Processing Time: Returns are processed within 10 business days.
- International Orders: We do not accept returns or exchanges for international shipments.
- Non-Returnable Items: Due to hygiene reasons, panties, lingerie accessories, and shapewear are non-returnable. Items without attached price tags or with damaged tags are also not accepted.
Exchange Eligibility:
- Incorrect Size/Color: An incorrect size or color was delivered, including size or fit related issues.
- Defective Items: The product has a genuine quality or manufacturing defect (photographic evidence required).
How to Initiate a Return or Exchange:
Ensure items are unused, unworn, and unwashed, with all tags attached, and in original packaging. Securely wrap the item using butter paper and plastic. Enclose the invoice. Contact us at customercare@candyskin.com or call +91 7045785815 for a reverse pick-up or to arrange courier shipping.
Include any collectible items or free gifts with the return. If shipping independently, include the courier receipt for a refund of courier charges.
Non-Returnable Conditions:
- Items purchased on sale, with discounts, or using promo codes.
- Multi-pack items cannot be returned individually.
- No cash refunds for gift cards.
For further assistance, please contact our customer care team from Monday to Saturday, 9:00 AM to 5:00 PM (IST).
Wash Care Instructions
To ensure the longevity of your garments, please follow these care instructions:
- Hand wash in cold water, separately.
- Do not bleach.
- Do not wring or twist the fabric.
- Reshape while damp and lay flat to dry.